TERMS & CONDITIONS

of WALMUG SRL

1. General Information

These Terms & Conditions govern the use of this website and the purchase of products from WALMUG SRL.

By accessing this website and/or placing an order, you agree to be bound by these Terms.

The contract is concluded with:

WALMUG SRL
CIRCONVALLAZIONE CLODIA 163/167 – 00195 Rome (Italy)
VAT / Tax Code: 18243061001
REA: RM - 1771275
Email: info@walmug.com

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old or have legal consent
• You provide accurate and complete information
• You will not use the website for unlawful purposes

3. Products and Availability

All products displayed on the website are subject to availability.

We reserve the right to:

• Modify or discontinue products at any time
• Change prices without prior notice
• Correct pricing or description errors

Product images are for illustrative purposes only and may differ slightly from the actual product.

4. Orders

By placing an order, you make an offer to purchase products.

We reserve the right to:

• Accept or reject any order
• Cancel orders in case of errors, fraud suspicion, or payment issues
• Limit quantities per customer

Order confirmation will be sent via email and serves as proof of purchase.

5. Pricing and Taxes

All prices are displayed in EUR and include VAT where applicable.

For orders shipped outside the EU:

• Import duties and taxes may apply
• These charges are the responsibility of the customer

We are not responsible for delays caused by customs procedures.

6. Payment

We accept secure payments via:

• Credit/Debit cards
• Shopify Payments
• PayPal and other available methods

Payments are processed securely through third-party providers.
We do not store payment details.

7. Shipping and Delivery

We ship to selected countries.

Delivery times are estimates and may vary due to:

• Carrier delays
• Customs processing
• Force majeure events

Shipping costs are displayed at checkout.

8. Right of Withdrawal (EU Customers)

In accordance with EU law, you have the right to withdraw from your purchase within 14 days of receiving the goods.

Conditions:

• Items must be unused and in original packaging
• Return shipping costs may apply
• Refunds are issued after inspection of returned items

9. Returns and Refunds

You may return products within 14 days of delivery.

Refund conditions:

• Product must be in original condition
• Refunds are issued via the original payment method
• Return fees may be deducted

We reserve the right to refuse returns that do not meet these conditions.

10. Discount Codes and Promotions

Discount codes must be applied at checkout.

• Codes cannot be applied after purchase
• Only one code may be used per order unless otherwise stated
• Promotions may exclude certain products

If an order is returned, any applied discount may be recalculated.

11. Intellectual Property

All content on this website (texts, images, logos, graphics) is the property of WALMUG SRL or its licensors.

You may not:

• Copy, reproduce, or distribute content without permission
• Use content for commercial purposes

12. User Conduct

You agree not to:

• Use the website for unlawful purposes
• Provide false information
• Interfere with website functionality
• Attempt unauthorized access to systems

13. Limitation of Liability

To the maximum extent permitted by law, WALMUG SRL shall not be liable for:

• Indirect or consequential damages
• Loss of profits or business
• Delays outside our control

Nothing excludes liability where it is unlawful to do so.

14. Privacy

Personal data is processed in accordance with our Privacy Policy.

15. Third-Party Services

We may use third-party services including:

• Shopify (e-commerce platform)
• Payment providers
• Advertising platforms
• Email/SMS marketing tools

We are not responsible for third-party services or their policies.

16. Changes to Terms

We reserve the right to update these Terms at any time.

The applicable Terms are those in force at the time of your order.

17. Governing Law

These Terms are governed by Italian law.

Any disputes shall be subject to the jurisdiction of the courts of Rome (Italy), unless otherwise required by consumer protection laws.

18. Contact

For any inquiries:

📧 info@walmug.com